FAQs

❓ FREQUENTLY ASKED QUESTIONS (FAQs)

The Paragon Stitch

What is The Paragon Stitch?
The Paragon Stitch is an online fashion brand offering curated, trend-inspired clothing and accessories through Instagram and direct ordering channels.
How do I place an order?
You can place an order by messaging us on Instagram or WhatsApp and confirming product details with our team.
Do you have a physical store?
We currently operate online only.
Are the products exactly as shown in pictures?
We strive for accurate representation, but slight variations in color or appearance may occur due to lighting and screen differences.
How often do you add new collections?
We post new arrivals and drops regularly on our Instagram page.
Can I see real pictures or videos before ordering?
Yes, we often share real videos, try-ons, and customer content on our Instagram stories and posts.
Are all items ready stock?
Most items are ready stock unless mentioned otherwise.
Can I reserve an item?
Reservations depend on availability and are not guaranteed.
Do you customize products?
Currently, we do not offer customization services.
What if an item goes out of stock after I order?
If an item becomes unavailable, we will contact you to offer alternatives or a refund.

How do I know my size?
Size guides are provided where applicable. You can also ask our team for assistance.
Are sizes standard?
Sizing may vary depending on design and style.
What if the size doesn’t fit me?
We recommend checking measurements carefully, as returns for size issues are generally not accepted.
Can I exchange a size?
Exchanges depend on stock availability and approval.
Do you provide measurements?
Yes, measurements can be provided on request.

What payment methods do you accept?
We accept bank transfers, mobile wallet payments, and other methods communicated during order confirmation.
Do you offer Cash on Delivery?
COD availability depends on your location.
Is advance payment required?
Some orders may require full or partial advance payment.
Are prices negotiable?
All prices are fixed unless officially announced.
Will I receive a payment confirmation?
Yes, once your payment is received, our team will confirm your order.

Do you deliver internationally?
Yes, we offer international shipping.
How long does delivery take in Pakistan?
2–5 working days after dispatch.
How long does international delivery take?
7–14 working days on average, depending on location and customs.
Do you provide tracking numbers?
Yes, tracking details are shared once the order is dispatched.
Who is responsible for customs duties?
Any customs charges are the customer’s responsibility.
What if my parcel is delayed?
Courier delays are beyond our control, but we assist in tracking.
What if my address is incorrect?
Please ensure correct details; we are not responsible for failed deliveries due to wrong information.
Can I change my address after placing an order?
Address changes are only possible before dispatch.
What courier services do you use?
We use trusted local and international courier partners.
Will I be informed before my order is shipped?
Yes, we notify you when your order is dispatched.

What is your return policy?
Returns are accepted only for defective or incorrect items.
How long do I have to report an issue?
Within 48 hours of delivery.
What proof is required for returns?
Clear photos or unboxing videos.
Can I return an item if I change my mind?
No, we do not accept returns for change of mind.
Do you offer refunds?
Refunds are issued only after approved returns and inspection.
How long does a refund take?
7–14 working days after approval.
Will shipping charges be refunded?
Shipping charges are non-refundable.
What if my product is damaged in transit?
Contact us immediately with evidence and we will assist you.
Can I exchange instead of refund?
Exchanges may be offered based on availability.
What items cannot be returned?
Used, washed, or altered items.

How can I contact The Paragon Stitch?
You can message us via Instagram or WhatsApp.
What are your customer service hours?
Our team responds during standard business hours.
How fast do you reply?
We aim to respond within 24 hours.
Will you notify me of new arrivals?
Yes, we regularly update followers and customers.
Do you run promotions or sales?
Yes, promotional offers are announced on our Instagram.
Is my personal information safe?
Yes, we protect customer information and do not sell data.
Can I unsubscribe from messages?
Yes, you may request to opt out anytime.
Can I collaborate or become a reseller?
You can contact us to discuss collaboration or reseller opportunities.
Where can I see customer reviews?
We share reviews and feedback on our Instagram stories and highlights.
Who do I contact if I have a problem?
Message us directly on Instagram or WhatsApp and our support team will assist you.